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Nest camera can't be setup bc of G suite usage

kr001
Community Member

Hi,

I just bought a Next Cam (battery) for my own house and I can't set it up bc I receive the following message on the Google Home app running on my iphone 12.

"sorry g suite accounts can't be used for migration"

I get this error message after agreeing to supplemental nest terms (roughly the sixth step in the setup) after going thru earlier steps including the barcode scan. I have no previous nest account nor used any nest products. I logged out from the gmail app on my phone but it did not help.

I'll appreciate it if you can help me while keeping our g-suite subscription.

Note: Your search engine references the title of a previous inquiry but it has since been deleted and is unreachable.

 

5 REPLIES 5

davidking
Gold Product Expert
Gold Product Expert

Are you signed into the Google Home app with a Google Workspace (formerly G Suite) account? If so, you'll need to sign in with a normal consumer Google account to setup your Nest Cam.

kr001
Community Member

Thank you

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.