cancel
Showing results for 
Search instead for 
Did you mean: 

Nest camera constant buffering

LMR2000
Community Member

I have the following issue:

On iphone and ipad constant buffering. On laptop its fine. My iphone and ipad are latest version. Everything up2date. Unifi network all 1000 gbps, clean. Its not my connection. 


I just deleted the cameras and reconnected them. I have 2 cameras, acting the same. Its fine for 1 minute, then constant buffering. Also on lowest camera settings.

Im using the cameras for 3 years now. Never had this issue. Nothing changed on my end.

Any ideas to fix this? 

17 REPLIES 17

Rubes
Gold Product Expert
Gold Product Expert

It’s something to do with the more recent iOS Nest app updates. There is no clear solution yet but clearly (another) update to the app is required to correct this.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, Rubes!

Jimbones
Community Member

I’m having the same trouble. I have 2 cameras that constantly buffer on 2 different iPads and 2 different apple phones. Been running the cameras for years and a f ew weeks ago the constant buffering started. On lowest quality and nothing else has changed

cgwaters
Community Member

I’ve been having the same problem for the past week. Only recourse is to force-close the app and then relaunch it. Works ok for a time but inevitably reverts to constant buffering. Very frustrating.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Jimbones
Community Member

Hi Brad. Tried all that and still doing the same thing. 

it has to be the app. Nothing else has changed in my setup. I have 2 cameras to monitor babies. I need them to work. How can I escalate this? 

Msana
Community Member

Same issue. Bought a 3 pack 1st gen nest camera a couple years ago. Have been using 2 of them without issue until recently when they started buffering non-stop. I deleted the cameras and re-added them. I tried all of Brad's suggested fixes. I also swapped one of the 2 cameras for the "brand new"/extra 3rd camera and still the same issues. I even bought a new wifi modem/router and have gig speed with fast, reliable coverage all over the home. Nothing works. Any updates on a fix?

Rubes
Gold Product Expert
Gold Product Expert

This is absolutely a Nest app problem. The recent update broke the app however I’m quite sure part of this is to make the Nest app so unusable that people are forced to the Google Home App. Despicable.

Brad
Community Specialist
Community Specialist

Hey folks.

 

This seems to be an issue with the app and should be fixed soon. So sorry for the inconvenience!

 

Best regards,

Brad. 

damnthatjen
Community Member

Experiencing the same issue. We use an iPad Air 4th Gen to view our Nest Cams- 5 in total with one acting as our baby monitor. Problems also happen with my iPhone. Tried all of the suggested fixes- nothing works. We have the most recent Google Nest Wifi with a Gb Xfinity Internet. We stream 4K on multiple devices with zero problems. But, Nest is running as if there is an internet issue.

App will work for a few minutes but will inevitably either start constantly buffering or will freeze altogether (we will only notice this because we lose sound). But, just came here to clarify that this is happening on both the Nest App as well as the Google Home App! 

We’ve been patiently waiting for the resolution as this has been happening for a few weeks. But, this is really a safety issue completely out of the users hands and has got to be resolved ASAP!  Please give us an update to when this will be resolved! 

Brad
Community Specialist
Community Specialist

@damnthatjen

 

I would suggest that you try to set up your cams on a separate channel from the rest like switch it from a 5ghz channel to a 2.4ghz channel, or vice versa. If that doesn't work, reset and remove the cams, and install them again in the account. If that doesn't work, contact support.

 

Best regards,

Brad.

Msana
Community Member

I already switched to a 2.4GHz, separate 5GHz, and wife mesh channels. Reset them every time. No dice. I'm just gonna buy another brand of camera. Not worth any more of my time at this point. Thanks pandejos!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Jimbones
Community Member

Hi, just tried all that. didn't work. 

Can't you guys just fix the app?

Brad
Community Specialist
Community Specialist

@Jimbones

 

I mean, yeah I would love for the issue to be fixed with the app but I am afraid I do not have any authority in doing so. Best you can do is send in your feedback on the app.

 

Best regards,

Brad.

cgwaters
Community Member

I encountered the issue again, just now. Only recourse was to kill and relaunch the app. I’m at home, on the same wireless network as the cameras.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.