Hello Phyreman,
I know how important the face recognition feature of your Nest camera is. Let's see our options here to resolve this. To confirm, where are you located?
First, make sure that familiar face detection is on for your camera.
Note: If you have more than one Nest camera, you’ll need to turn familiar face detection on for each camera individually.
If that isn’t the issue, make sure your camera is placed where it can get a clear shot of the area you want to monitor. This will help your camera tell the difference between faces.
Tips to help your camera detect faces better
- Position your camera so it can see faces easily. Familiar face detection works best when the subject is directly approaching the camera.
- Place your camera roughly 6-8ft (183-244cm) above ground and place your doorbell about 4ft (122cm) above ground.
- Place the camera where people would naturally walk towards it, such as facing a path or down a driveway.
- For best results, the camera should be placed within 10ft of where people will walk towards it.
- Check the lighting around your camera. Check your camera’s view at different times during the day to make sure that there’s no glare from the sun or other light sources.
- Review your familiar faces library on a regular basis during the first few weeks, especially after you add a new person.
- Hit this link to know more about this.
Keep us posted.
Thanks,
Emerson
