Nest camera indoor outdoor (battery) wont reset

[Lμcas]

Hi,

I bought 3 nest cameras off eBay where the previous owner had factory reset them. 2 of them set up exactly a you'd expect, quite straightforward. The 3rd however wouldn't turn on or do anything when plugged in. Eventually I tried the reset button and the white light came on for a bit. After about a minute, the light went green and within the camera came a shutter like clicking sound. When holding the reset button for 10 seconds the light stays white and by 12 seconds, it remains white. Normally by now the light would be amber and the countdown chime would start. But on this camera, nothing. Just the green light eventually comes on and makes the clicking sound. When trying to find the camera in the Google Home app 'add device' setup it is never found, no matter if it's the white or green light showing. 

I've reset nest cameras before so know what to expect. I have a big Google Home set up so know my way around the home app. I've tried probably 10 times, even pressing the reset button quite hard on the last few attempts, holding for over a minute and nothing. 

The previous owner said they were all working when they had them. Given they've 100% positive feedback and 100s of buys and sells, I believe them. 

Please help. 

[chaconmorales]

Hi Lμcas,

Thanks for reaching out to the Community. I'm sorry to hear about the issues with your Nest Cameras when resetting them or setting them up. I understand that you already followed some basic troubleshooting steps, like trying to reset the Nest devices. But no need to worry, help is here.

Before we get started with further troubleshooting, let me ask you some questions:

• What kind of Nest camera do you have?
• Are the Nest cameras 1st Gen or 2nd Gen?
• Are you able to find the QR code or set up the code of your camera?

Here's what you can do meanwhile:

Power and Reset:

• Ensure the cameras are fully charged or connected to power.
• Make sure to Perform a factory reset as established on the help center based on the model of your devices.

Follow the steps from this guide to Fix Nest camera or doorbell Wi-Fi connection issues and to Troubleshoot Nest camera and doorbell setup messages (even if there is no specific error).

Please keep me posted.

Best,

Mario

[Lμcas]

Hi Mario,

I have the nest cam (battery). I have the QR code and I have tried over 10 times to follow the factory reset process that is described in the link you provided. The reset process doesn't work and I've described exactly what happens in my original post. There's a green light and physical shutter sound that comes from within the camera. No orange light, no countdown chime which would be normal. 

[Lμcas]

To add, the device is fully charged. I am running Android on a Google pixel 7 pro with the latest version of the Google home app. I have never been able to connect the camera to my phone or the home app. It's never been discoverable like the other cameras. 

[pereztzum]

Hey there!

I know it's super frustrating to troubleshoot these things, especially when you've already tried so much. Based on what you've described, it sounds like you've gone through all the usual steps – big kudos for that!

The good news is, our Nest support team deals with these kinds of things all the time. They have some advanced tools and a deep well of knowledge about your specific issue. They'll be able to take a closer look at what's going on and get your device back up and running in no time.

Here's the contact us form

I know this isn't the answer you were hoping for, but I truly believe our Nest support team is your best bet to get your device working again.

Regards,

Brandon.

[Lμcas]

Hi Brandon,

I completed this form already last weekend with the same explanation as in my original post but after 5 days no one has responded to me 🤷‍♂️