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Nest camera notification settings missing

Expat
Community Member

I have two doorbell cameras.  On my Home app on one S22+ they work just fine, including notifications.  On the other S22+ I can view the camera feed etc. but in the notification settings, many of the settings are missing, including notifications.  This seems to have happened since the cameras were transferred from the Nest account.  I have verified both phones are on the same Home version and members of the same home (with full config privileges).  Any suggestions?

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Expat 

Are BOTH of your phones on the beta "Public Preview" version of the Google Home app? If one is not, you're going to have missing functionality on the phone that is NOT on the beta "Public Preview" version of the Google Home app for any 1st gen cameras or doorbells that you have transferred from the Google Nest app to the beta "Public Preview" version of the Google Home app .

This just happened to another customer on this thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-notification-setup-screen-isn-t-...

View Recommended Answer in original post

3 REPLIES 3

MplsCustomer
Bronze
Bronze

@Expat 

Are BOTH of your phones on the beta "Public Preview" version of the Google Home app? If one is not, you're going to have missing functionality on the phone that is NOT on the beta "Public Preview" version of the Google Home app for any 1st gen cameras or doorbells that you have transferred from the Google Nest app to the beta "Public Preview" version of the Google Home app .

This just happened to another customer on this thread:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Camera-notification-setup-screen-isn-t-...

Thank you! This was the fix!

You are a Rockstar my friend, that did it. What was puzzling was we were both on the same build. 

Mischief managed👍