12-05-2021 12:07 PM
This question has been posed at least a couple of times but the threads are locked without providing a solution. I have this problem. I had an iPhone X that had no issues. Recently purchased an iPhone 12 and and iPhone 13 pro, both have the latest iOS and I cannot get the video preview no matter what.
I tried Settings->notifications->Nest->Show Previews Always
I tried uninstalling and reinstalling the app
i tried rebooting both phones
nothing has worked. What’s the solution to this problem? Please don’t lock the thread prior to at least attempting to help solve this.
Answered! Go to the Recommended Answer.
12-09-2021 12:08 PM
For IPhone, you now have to press and hold the notification to preview it!
12-05-2021 04:41 PM
Same issue. Same attempts. Nothing works did the update for I phone today.
12-09-2021 12:08 PM
For IPhone, you now have to press and hold the notification to preview it!
12-09-2021 12:47 PM
This worked for me, thank you!!
12-20-2021 02:41 PM
Hi there,
Just checking in to see if you still need assistance with this issue. If so, please let me know and I would love to look into this further for you!
Best Regards,
Brad.
12-20-2021 04:12 PM
No. this was fixed thanks to Jdr1981
12-21-2021 02:37 PM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.
12-09-2021 12:49 PM
Thank you !!!!!!
12-17-2021 10:51 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
12-17-2021 04:21 AM
I have the same problem. Previews never worked for my new nest battery camera and then worked for a little while and then stopped working again.
I was seeing them on iPhone, Apple Watch etc. until they stopped working again.
Has this really been fixed?