Nest camera setup stuck at last step ("getting your device ready")

[dmrosenthal]

I've tried factory resets, re-installing the Nest app, and resetting my wireless router. Same thing happens every time. I get through the entire setup process, including seeing the live video feed, but get stuck on the screen where it says, "getting your device ready." I get an error message saying, "Something went wrong. Setup is taking longer than expected."

When I exit setup, I can see the camera in the app and view video clips in the "Activity" tab. However, I can't see a live video feed.

Please help!

[dmrosenthal]

Correction: In my original message, I said “Nest app” but I meant “Google Home app”

[cdr]

Same problem for me.  On two separate brand new Google cameras.  Even though I already have a Google cam set up on this Google Home.

[Casper232]

Contacted Google the past 5 days. No word on when the Google Home App will be fixed for adding cameras. All I get is their engineers are aware and working on the issue. Device will show in app if you quit the setup "setup is taking longer than expected". Cam is listed in devices but has an exclamation mark and no live view. If selected it will bring you to device settings.  Activity zones are picking up motion on floodlight cam and I am able to see clips. All I was told was hang tight and try to re-add in 3-5 days. Crazy how my other floodlight I added the day prior and had no issues. Google and their updates. Would have been nice to have a service bulletin vs going on a ladder in a heat wave thinking it was the actual camera. 

[Porridgelad]

Seeing the same issue with a new indoor cam Gen 2.

Multiple factory resets, WiFi, router resets. Tried on iOS and Android all to no avail 

You've heard it's an issue on their end at the moment @Casper232 ?

[Casper232]

Correct. Both reps on different days. I have the email as well. I went ahead and removed my 2nd wired indoor camera too and tried to re-add and it has the same issue of "setup taking longer than expected". Attempted on ios and android. Threw on my old ac router (non mesh) and even changed bands on 2.4 and 5ghz, factory reset the cameras and still same issue. Moved my Orbi Rbk852 satalite basically on top of the floodlight cam and still same issue. Last correspondence was yesterday, stating engineering is working to get this resolved and patience is virtue. 

[MrsF]

Having the same issue. Please help

[rdotwoolley]

I’m confident the app or the backend is not functioning correctly. I’m setting up doorbells and cameras and none of them complete setup. Used different devices to do the setup (iPhone, iPad) tried all sorts of networking shenanigans. Google: please address this quickly.

[dac1]

Same Issue.  Any update on when it will be fixed.

[cdr]

I spoke to two reps on two different days.  First rep concluded it was a hardware problem.  Then the same thing happened on a second new camera.  Second rep escalated to higher level; they couldn't fix it either.  That rep said that "engineering" would contact me, but they haven't.  So frustrating.

[rdotwoolley]

I just redid a device setup and it worked. Perhaps they have fixed the bug!

[rdotwoolley]

Second device worked after a factory reset 

[Casper232]

Yeah, floodlight cameras added now and showing live view in the google home app