Nest camera slow charging

[tomg35]

I have three cameras. 

I usually wait until a camera says three days left before I charge it.

It doesn't happen all the time but I'm getting "slow charging - use the correct cable and plug". It can happen with any of the cameras.

I've swapped cables/plugs tried different power outlets but it doesn't change anything. 

I've read on other posts about it being a cable issue, but having three at least one of them should be ok?

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I'm terribly sorry to hear that you're having this issue, I understand how upsetting this could be, but I'm happy to assist you with this issue. If you are running into difficulties with your Nest Cam or Nest Doorbell, I would suggest that you try to Factory Reset the camera if you haven't tried to restart it already. 

Best Regards, 
Brad

[MplsCustomer]

@Brad 

Hmmm. You're suggesting that this customer needs to do a Factory Reset on all three of their Google Nest Battery Cameras because they're getting a "use the correct cable and plug" error when trying to charge them?

[Brad]

@MplsCustomer

Yes, I did ask the user to Factory Reset their device. It's part of our general troubleshooting steps. If you have any additional troubleshooting steps you'd like to add, please feel free.

Best regards,

Brad

[tomg35]

Thanks for the reply, one of my cameras is due a charge in the next couple of days so will try the suggested steps

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[tomg35]

I tried a restart as suggested before charging but got the same message (tried 3 different charging cables/blocks).

I have another camera due to be charged on Wednesday and I'll try a full reset

[Brad]

@tomg35

I can imagine this has been fairly frustrating to handle, thank you so much for your patience! Looking into this further, are you using the power cables that came with the cams? 

Also, I know that how quickly a battery device will charge will also be dependent on multiple factors like the ambient temperature outside if the cams are outside, or vice versa. Is it very cold where you live? Please let me know and we can look into further troubleshooting. 

Best regards,

Brad

[tomg35]

Hi Brad,

yes I’m using the cord and power unit that came with the camera (I have three cameras, I’ve tried swapping around the cables and blocks in case one is faulty, the issue happens on all three cameras). 

I’ve tried different wall sockets, but nothing changes (if I plug my pixel into any of the wall sockets it goes straight into fast charge).

the lowest outdoor temperature in the last two months is 10C

[Brad]

@tomg35

Thank you for answering my questions! Those temperatures aren't too cold for these devices, but it is possible some of your cams may be defective. I would suggest that you reach out to Support to see what troubleshooting can be done with them, and see what your options are.

Best regards,

Brad

[aatienza]

Hey tomg35,

How's it going? Still need our help? Feel free to let us know if you do.
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hey tomg35,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie