Nest cameras inactive

[Jeffra]

Have been receiving posts from different people who I thought were representing Nest and/or Google on a Nest camera issue but no way to directly contact them. This sucks! STILL  having an issue with the cameras NOT working and it’s now gotten from just frustrating to downright anger. UNACCEPTABLE!

[MplsCustomer]

@Jeffra 

This is a community forum where most responses come from other customers.

If a Google Nest Community Specialist in this forum asks you to fill out a "form", you'll need to do that in order to get help.

Or you can contact Support starting with this link:

https://support.google.com/googlenest/gethelp

(I'm just another Google Nest customer.)

P.S. The emails you receive from this forum are only notifications that a reply has been posted on your issue.  You cannot reply to those notification emails.

[Brad]

Hi there,

Would you mind sharing what you need assistance with? Do you have any case numbers you can provide? Please let me know.

Best regards,

Brad

[Jeffra]

I do have a case number somewhere but in al the back and forth trying to get a direct answer it is lost.Cameras worked fine for a while including the automatic away feature then they went down completely and now unable to get them back.Need a direct email to support and not these “forums” ..

[Brad]

@Jeffra

Sorry to hear you're experiencing this, but I would love for you to fill out this form, and a higher tier of support will reach out to you with next steps. They will assist you moving forward as soon as you fill out the form and hear back from them.

Best regards,

Brad

[Jeffra]

What form? And I have tried calling Google and it directs me to their web site which I cannot understand as it’s said too fast.Around and around it goes. 

[MplsCustomer]

@Jeffra 

In @Brad 's reply above, the words "this form" in blue are a link. Click on that link in his message and you get an online form to fill out.

[EmersonB]

Hello Jmw0724,

I'm dropping by to ensure that everything is covered here. Were you able to check the link that Brad has shared above and fill it up with your information? In case you have an update, you know where to find us.

I appreciate the help, Brad and MplsCustomer.

Thanks,
Emerson

[Jeffra]

No, as I have no idea on what a URL, target, or anything it’s asking for.It makes no sense why I can still have access to these cameras on both my tablets but not my iPhone.

[MplsCustomer]

@EmersonB 

I'm just another Google Nest customer, but I would suggest you try contacting Support directly, starting with the link below, rather than trying to solve your problem in this forum with only incomplete information.

https://support.google.com/googlenest/gethelp

[Jeffra]

That didn’t work either.. 

[MplsCustomer]

@Jeffra 

If you go to the Support link, you get a "Contact Us" page. You select your product family ("Camera"), you fill in "Can't access cameras on iPhone", and click "Next". On the "What can we help with page", click "Other" and then "Next step". Skip over the "Resources" and click "Next step". On the "Contact options" page, you chose "Get a call" (less than 1 minute wait right now)or "Chat" (Las less than 1 minute wait right now.

[janthadeus]

Hi folks,

Checking in — were you able to speak to our support team? If so, how did it go? Let us know if there's anything else.

Thanks for the help, MplsCustomer, Brad and Emerson.

Best,

JT

[Jeffra]

No I did not speak to your support team as I found it impossible to do so. It required going to a web site which I cannot do as my computers in the shop.Doesn’t make sense.

[Brad]

@Jeffra

The form I sent previously just requires you to fill out the information, and then a support agent will reach out to you in regard to your inquiry. No need to go to our site besides filling out the form. If you can do that, you should hear back from support soon after it has been filled out.

Best regards,

Brad

[Jeffra]

This has been going on for so long I can’t be sure I did or did not fill out a form.

Maybe try it again if it’s not too much trouble.

[Brad]

@Jeffra

Wouldn't hurt to fill it out again with this thread in mind. They should be able to assist you further with this.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see if you have had the chance to fill out the form. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Jeffra]

I filled out the form for the second time and for the second time now waiting for someone to get back to me 

[Brad]

@Jeffra

Thank you for filling out the form. You should be hearing soon from support. Thank you for your patience!

Best regards,

Brad

[Jeffra]

Again it’s a miracle as it all of a sudden began to work. All issues seem resolved. Thanks for you concern.

[Princesss]

Hi Jeffra,

Thanks for updating us. Glad to know that it's all working good.

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly help.

Best,

Princess

[Jeffra]

The first thing I tried and it got me nowhere either.