Nest camers

[Simonmk2]

Hello can anyone help me please ive been trying to get my outdoor camera to work but it just wont connect and its basically next to the router so its close enough ive deleted app and reset everything does anyone have any idears before i bin it

Many thanks

[beezer1914]

+1  my doorbell camera showing offline since about 7:30am est and I've not been able to reconnect it. 

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[beezer1914 · Accepted solution]

I did a factory reset last week and resolved my problem. I cannot speak for the OP, however.

Thanks 

[Brad]

@breezer1914

I am glad to hear that your issue was resolved!

@Simonmk2 Have you tried any of the troubleshooting steps we have offered? Have you seen a change with this issue? Please let us know!

Best regards,

Brad

[Simonmk2]

Hello, I've done the reset which lasted about 5 mins then went it back to the same thing still not connecting.  I've lost count how many times ive reset it, so im looking at other systems now too much hassle.

[Brad]

@Simonmk2

I apologize that that did not solve your issue. I would suggest you reach out to Support for further assistance.

Best regards,

Brad

[Brad]

Hey folks,

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help. 

We invite you to search the Community to see if a discussion is open and ongoing about your topic. If not, feel free to start a new thread. 

Best Regards,
Brad

[Jeran]

Hey there Simonmk2,

Did you have any more questions or need any additional help? 

Thank you,
Jeran