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Nest door bell ring tone option missing

Community Member

I just brought a Hello nest door bell (Wired) but cannot change the ring tone from "Ding Dong" the option is missing in settings / device options only showing Status light/Chime duration,Microphone,Spoken language,WIFI connection (No ring tone option listed as described). Visitor announcements are on and I have turned on and off the microphone several times.

Read the blogs that suggested switching off the the device, done so several times for a few minutes, a few hours and a few days but still no option to change the ring tone. Phone (Google pixel 4a) restarted several times again no option to change the ting tone from "Ding Dong".

Seems I am not then only one having this difficulty please help.