04-17-2022 04:39 PM
For some reason my wired doorbell doesn't connect to the wifi. I had to change my router a couple months ago and ever since then it won't connect. I called customer support and they are still looking into the issue I'm having. I rebooted it many times. I even tried to use a different cell phone. Nothing is working. Doorbell does light up blue but that's it. @members has anyone else had this issue?
04-25-2022 03:51 PM
Hi there,
I'm sorry to hear that. I'd like to look into this for you. Could you share the Case ID of your interaction with our team so we can check?
You can check this article on how to Change camera and doorbell Wi-Fi settings for basic steps.
Best,
Steve
04-29-2022 08:40 AM
Hi there,
Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance.
Best Regards,
Brad.
05-02-2022 10:04 AM
Hi there,
Just checking in to see if you still need assistance with this issue. We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance.
Best regards,
Brad
05-03-2022 10:29 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.