11-23-2021 07:28 AM
I had a 30 day trial and everything worked great. I could review video events. My trial ended and I paid for the Nest Aware subscription and received an email acknowledgment that it was now active. Now it captures video events but just displays a frozen picture even though it shows the video length ( e.g. 15s). I can’t review the replay.
Any ideas? I’ve tried to reach customer service to no avail.
Answered! Go to the Recommended Answer.
11-23-2021 01:19 PM
Issue resolved. Subscription had been applied to a duplicate account with the same address . Customer service had to assist in fixing
11-23-2021 01:19 PM
Issue resolved. Subscription had been applied to a duplicate account with the same address . Customer service had to assist in fixing
01-05-2022 11:36 AM
Hi there,
I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-10-2022 12:17 PM
Hi there,
Just checking in to see if you still need assistance with this issue.
Please let me know if you need further assistance.
Best Regards,
Brad.
01-12-2022 11:47 AM
Hey Folks.
At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.
Best Regards,
Brad.