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Nest doorbell event video frozen

Tadclark
Community Member

I had a 30 day trial and everything worked great. I could review video events. My trial ended and I paid for the Nest Aware subscription and received an email acknowledgment that it was now active.  Now it captures video events but just displays a frozen picture even though it shows the video length ( e.g. 15s). I can’t review the replay. 

Any ideas? I’ve tried to reach customer service to no avail.

1 ACCEPTED SOLUTION

Tadclark
Community Member

Issue resolved. Subscription had been applied  to a duplicate  account with the same address . Customer service had to assist in fixing 

View solution in original post

1 REPLY 1

Tadclark
Community Member

Issue resolved. Subscription had been applied  to a duplicate  account with the same address . Customer service had to assist in fixing 

View solution in original post