Nest doorbell face

[ElisaA]

If Nest is having a continual problem with the face of the doorbell cracking why would they not replace them regardless of the warranty expiring.  This is horrible advertisement for their product.  The first thing my guest see when they come to visit.  I'm regretting purchasing it now. It's a shame because I have the whole google home security system.

Is Google reconsidering replacement since this is definitely a defect?

[MplsCustomer]

@ElisaA 

There are hundreds of posts in this forum about the Google Nest Hello Doorbell peeling (including one of ours), but Google Nest is not replacing them if they are past the 1-year warranty. But I hadn't heard that the new 2nd Gen Google Nest Doorbell was also peeling.

[janthadeus]

Hi folks,
 

Thanks for reaching out. We’re sorry to hear that. Let’s check — could you fill out this form and let me know once you’re done?

I appreciate the help, MplsCustomer.

Thanks,

JT

[ElisaA]

The form you sent me has been completed and summited.

[Brad]

@ElisaA

Thank you for filling out the support form, @janthadeus had sent! The conversation will continue over email with a higher tier of support. We'll keep this thread open for any follow-up questions or concerns in the meantime.

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[ElisaA]

Thanks Brad for checking. Still waiting on the upper tier to contact me.

Elisa

[Brad]

Hey there,

In an attempt to keep content in these forums fresh, and because Support will help you with this inquiry moving forward, we'll be locking and closing this thread. If you still need assistance with this issue, feel free to start a new thread. Thank you for your understanding.

Best regards,
Brad