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Nest doorbell infinite buzzing audio on app

A-A-Ron
Community Member

My doorbell audio randomly started buzzing and now it won’t stop. Every recording, and live view has an overwhelming buzzing noise. I’ve reset it, power cycled it, and disabled/enabled the mic.

16 REPLIES 16

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

A-A-Ron
Community Member

Yes please, it started without no apparent trigger.

Brad
Community Specialist
Community Specialist

Hey folks,

 

Restarting and factory resetting your Google Nest camera or doorbell will have different results:

 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

 

Factory reset: Erases all your settings and options, and restores its factory default settings. It will not automatically reconnect to Wi-Fi and you'll need to set it up again.

 

You can find this information, plus additional information on this process here. Please let me know if you have further questions.

Best Regards,

Brad.

Von
Community Member

Is this going to be answered? My doorbell is doing the same thing.

Kyle23459
Community Member

Mine is doing the same. Does anyone have a fix?

Ken7
Community Member

I would also like an answer. What happened to Brad? 

Mutada
Community Member

Mine is doing the samething, whats going on

C2quar3d
Community Member

Wait all of yours just started doing it too? Same here and it’s been up for months. It sounds like it’s being zapped by a bug zapper. 

Brad
Community Specialist
Community Specialist

Hey folks.

 

Have you checked your Microphone settings in the app? I would make sure and check what it is set too and make adjustments. Also, please restart your device using the pin hole button on the back.

 

Best regards,

Brad.

Kimberoo
Community Member

Having same issue here. Been like it for a week. Could it be related to the cold weather?

C2quar3d
Community Member

I will give that a try Brad, thank you. I feel like it has something to do with the transformer it is hooked into though. I can hear a similar buzzing in the wall where that is installed. It's like the microphone is amplifying the sound. Does everyone else who is experiencing this have the wired version with a transformer? Anyone with a battery or plug in adapter having this issue? That would tell me quickly if it could be related.

A-A-Ron
Community Member

Mine has just as mysteriously series making the noise. It is powered through the transformer. We did have a power outage that may have somehow corrected it.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

@C2quar3d

 

Have you tried using a multimeter test to determine if it is some sort of power issue? I am no electrician, but we always suggest testing with a multimeter if there are power issues. In this case, the sound could be due to some sort of complication within the transformer. 

 

Best regards,

Brad.

Mutada
Community Member

Well I fixed my doorbell fr buzzing. Just pop it off with a small pin like tool (actual pin, paper clip or better yet a SIM card removal tool) from the small hole on the silver plate. Then use that same tool and put the tool in the small hole at the top for five seconds. You'll see the device go off and then remove the tool. It will reset and buzzing will be gone. All you setting will be the same and you will not have to reconfigure the device.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.

 

Please let me know if you need further assistance. 

Best Regards,

Brad.