Nest doorbell keeps going offline.

[Chris14]

My doorbell keeps going offline. I then go through the process of resetting the doorbell / switching off the power. It will come back for 5 mins and then go offline again. Does anyone have any thoughts on what to do here?

thanks!

[Ashepherdson]

Check the signal, good money that it's on the fritz.  You may need to move the router / wifi point a bit closer, change wireless channels, etc.  Mine did that with my last wifi system, when I switch to a nest wifi system with the points, it stayed solid. 

[SteveT1]

Hi folks,

I appreciate the help @Asheperdson. Checking in to see if you have further concerns about your Nest Doorbell? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[Chris14]

Hi - unfortunately we’re still having issues. 

I checked the power source and reset, after which it worked temporarily with some in and out of online /offline but now it’s offline. 

I tried changing the channel of Wi-Fi only to end up impacting the signal received so went back to previous settings. 

It has been on the blink really since we got new Wi-Fi. 

[Ashepherdson]

Like I said before, it sounds like a signal issue.  Can you try either moving you wifi router closer to the unit, or perhaps a wifi extender might be a good option.

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad