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Nest doorbell offline

Jaycej76
Community Member

My doorbell stopped working. It is not a battery type. 
come on every 6 hours and 1 minute and records 5 seconds and then shuts off. 
Also the 5 seconds it does record has a pinkish hue all over the right side. 
had this particular unit for almost 5 years. My guess is it about to be completely dead. 
anyone have ideas?

IMG_3633 Medium.jpeg

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi Jaycej76,

 

Thanks for posting in the Google Nest Community forum. I'm sorry for the delay. How's the temperature of your Nest doorbell/camera (hot, warm, cold, or normal)? 

 

Here are some troubleshooting steps you can try:


 

  1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when you toggle the Night Vision settings off.
  2. Unplug the camera from the power source, wait for 30 seconds, and plug the camera back in. To view the steps on how to restart your doorbell, have a look at this article: Restart or factory reset Nest camera or doorbell.
  3. Ensure the camera is installed in a supported location and not in an area prone to overheat or direct sunlight.
  4. Unplug the camera from its power source and reposition it after it’s had sufficient time to cool.

 

Let me know how it goes.


Best,

Jenelyn