Nest doorbell peeling

[Tbells1]

Hi,

I've had my Google Nest doorbell just over a year and it's been awesome. However it has now started peeling and its getting worse, it looks awful. This isn't the film that comes off easily when opening the packaging. This seems to be flaking off and it some different type of cover. Is there anything that can be done to resolve this?

Thanks,

Tom

[Brad · Accepted solution]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

[MplsCustomer]

@Tbells1 

There are over 360 posts in this forum on "peeling" Google Nest Hello Doorbells. Google Nest says they "cannot" replace them if they're beyond the 1-year warranty. We bought a silicone "skin" on Amazon to cover the peeling shards on our 2-year-old Nest Hello.

You could try contacting Google Nest Support:

https://support.google.com/googlenest/gethelp?hl=en

[Brad · Accepted solution]

Hey there,

Sorry to hear you're experiencing this, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

[Tbells1 · Accepted solution]

Thanks folks. I doubt I'll be in warranty now I'll give it a go anyway. It's a real shame google don't value this as something they should fix outside of warranty. It doesn't seem like the sort of thing that should happen to an expensive out door product...Thank you for the tip RE the silicone casing, I will check that out.

Thanks,

Tom 

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Tbells1]

Hi Brad, thanks for coming back again! I've submitted a request for a replacement but I'm yet to hear anything. In the mean time I have invested in a doorbell cover which does the job and covers the peeling mess! See photo! 

 

[Brad]

@Tbells1

I am relieved to hear that the sleeve is working for you. I would just suggest waiting to hear back from support for further assistance. Thank you for your patience!

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad