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Nest doorbell peeling

Dradvins
Community Member

What can I do about my nest  doorbell peeling? I feel like since this started there are times when people ring the bell and it doesn’t trigger the app or chime.  Do they make a replacement for the outer part? A cover?  I’ve had it for several years and it’s crazy to think these should only last for a couple years before needing to be replaced.  Any help would be great

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Dradvins 

Two of our Nest Hello doorbells are peeling. Google Nest says they "cannot" replace them if they are past the 1-year warranty.

We bought silicone "skins" on Amazon to cover the sharp shards.

View Recommended Answer in original post

9 REPLIES 9

EvaZee
Community Member

I’ve only had mine a year and it is peeling too. I’m extremely disappointed. 

MplsCustomer
Bronze
Bronze

@Dradvins 

Two of our Nest Hello doorbells are peeling. Google Nest says they "cannot" replace them if they are past the 1-year warranty.

We bought silicone "skins" on Amazon to cover the sharp shards.

AndroiFy
Silver Product Expert
Silver Product Expert

Hi, probably the peeling off is not in the warranty as well. If you are in warranty, you can check with customer support (if you are in Europe).

EmersonB
Community Specialist
Community Specialist

Hi everyone,

I'm sorry to hear about your experience on your Nest Doorbell. We'd be happy to take a look into this for you. Please fill out this form with all the needed information. Let me know once you’re done.

I appreciate the help, MplsCustomer.
 
Best,
Emerson

EmersonB
Community Specialist
Community Specialist

Hi folks,

I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

Regards,
Emerson

Yes but no response yet

EvaZee
Community Member

I actually had a chat with support today and they are sending me a refurbished doorbell. It took about an hour to get to that resolution, but we got there and I'm thrilled. 

Dradvins
Community Member

Was it over a year after? What was your process. 

EvaZee
Community Member

It has been over a year since I purchased. I contacted support via chat and it took over an hour and 3 different people. They kept escalating me (without my requesting it). I had to take 2 different photos, but in the end I got to a tier 3 person and they sent me a replacement. I have to send the old one back.