Nest doorbell screen randomly cracked

[Rinnyroo51]

Bought the nest doorbell almost a year ago, came home and noticed the screen randomly cracked and now it is no longer working. 

[Rinnyroo51]

 

[Rubes]

Is it actually a crack or is it the screen coating that’s peeling?

[Rinnyroo51]

There are actual crack lines on the nest and there is no power to it at all even though it is hardwired.

[Rinnyroo51]

So what should I do? I am still waiting for a response.

[Brad]

Hi there,

I am terribly sorry to hear about your Nest Camera issue! I can imagine it’s been quite frustrating being without a working device. I would love to look into this further for you.

We will be reaching out to your email on file to collect some information from you. Please respond as soon as you can, so we can get the process started. Please let me know if you need any further assistance!

Best Regards,

Brad.

[Eric_B]

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Eric

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.