Nest doorbell video stopped working

[Khayes]

we’ve owned our nest door bell for a year and a half.  All of a sudden we can’t get video.  Only pictures

[Ashepherdson]

Sorry for clarification, you cannot see the live feed at all? 

[mdr2]

It sounds like your NEST AWARE subscription has run out.

[Ashepherdson]

Would he my suspicion as well, just wanted to see if he has access to live feed before saying so

[mdr2]

If you are not getting the live feed you might try rebooting the doorbell.  To do this you need to remove power for about 10 seconds and re-connecting it.  Remember you will need that little paper-clip like thing that came with the camera to unlock the camera from the base, then using a screwdriver disconnect one of the wires.  Be careful not to let them touch.  The alternative is to turn off the circuit breaker to the camera for about 10 seconds.  Hope this helps.

[Brad]

Hey folks,

Thanks for all of your helpo mdr2. Are you still having this issue, Khayes? If so, you will need to re-subscribe to Nest Aware and definitely restart your device as suggested. Please let me know if you need further assistance.

Best Regards,

Brad.

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS