10-15-2021 08:03 PM
My doorbell camera (battery) is not restarting
10-16-2021 01:01 AM
do you mind posting what specific steps you’ve done so far?
10-22-2021 12:49 PM
Sorry for the issues you're having with your doorbell camera. That sounds frustrating and a bit confusing to deal with. Let's see what's going on here and what we can do to help.
I have some questions that should help us out.
If you can let me know a little more about the situation and what you have tried so far, I think we can get this working for you. I look forward to your response.
10-25-2021 02:06 PM
I just wanted to check in real fast to see if you saw my reply and to find out if you still needed any help on this. If you're still needing assistance, please just let me know and I'll be happy to continue helping.
10-26-2021 08:47 AM
I spoke to a Nest customer service tech a week ago and he went through the motions with me, guiding me through resetting, and powering up the doorbell. The issue is the battery within the doorbell was fried and required repair. I sent the doorbell back to Nest and they're sending me a replacement. There were no battery issues up to this point, so not sure where it came from. But thank you for being persistent. Appreciate that sir.
10-26-2021 09:47 AM
Thanks for the update! I'm sorry it had to go the route of replacement and you're needing to wait for that, but thankfully it will be resolved for you. As we have our answer here, I'm going to go ahead and close up the thread. If you have any issues at all with the replacement, please feel free to open up a new discussion.