Nest doorbell won’t lock

[Edgarg37]

Doorbell will won’t lock into to the holder all of a sudden. Because of this I am not getting notification when someone is seen by the camera. I checked all the settings and notification on the app and the phone with no luck. Only had it for 4 months 

[StuCun]

Is it the pin in the back? Is it stuck in?? It’s just happened to me too!! 😞

[janthadeus]

Hey folks,

Thanks for reaching out! I'm sorry that you have to experience this. Do you have a Nest Hello doorbell(wired) or the Nest Doorbell battery? Could you please send us a photo of how you installed your Nest Doorbell? So I could check how it's installed? For your setup guide please check this article.

Looking forward for your response.

Regards,

JT

[Edgarg37]

[Edgarg37]

here are the photos requested 

[janthadeus]

Hey folks!

Edgarg37, thanks for following up. Let's check this out — could you please fill out this form so we could further investigate?

Thanks,

JT

[Edgarg37]

Form has been filled out 

[janthadeus]

Hi folks,

Thanks for the update. We got the form you've submitted, and we'll send you an email about your concern. Please keep an eye on your email as someone from our team will reach out to you to assist you further. For anyone who is experiencing the same issue, reach out to us here.

Thanks,

JT

[janthadeus]

Hey folks,

We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

JT

[StuCun]

Here…

 

 

[Edgarg37]

Yes, this exactly what happened now I won’t get notifications either

[StuCun]

I hope Google reply to this thread

[Ozallada]

Having similar issue. Unable to lock the camera into place after removing it for charging.