Notifications no longer working on Apple Watch

[sigep418]

I have a Nest doorbell and IQ cam. In the past few days, my wife and I have both quit receiving notifications on our series 5 Apple Watches. Neither one of us have changed our settings, the software is up to date and we have tried restarting them. We are still getting notifications on our iPhones. This is only affecting our watches. Thanks for any help. 

[aatienza]

Hey sigep418,

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us when it started happening? Check out this link on how to troubleshoot notifications and emails from Nest.

Thanks,

Archie

[sigep418]

Thank you for responding. This started about two weeks ago. Like I said, we are still getting notifications on our phones, but they aren’t being delivered to our watches and we haven’t changed any settings on our phones or watches. 

[Brad]

@sigep418

Have you made sure that your watches are up to date on the latest software? Does your smartwatch have the google home app? I would just check to make sure that everything is updated, restart and then try again.

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[sigep418]

I did receive two notifications on my watch this afternoon out of a total of around 15-20 that were sent to my phone. Those are the first two notifications that I’ve received on my watch in weeks. Since those two, I’ve had numerous more notifications sent to my phone, none of which were delivered to my watch. 

[aatienza]

Hey sigep418,

I'd like to confirm if you've tried Brad's suggested steps above to see if that helps. Also, try to unpair your Apple watch to your iPhone, then re-pair it and let us know how it goes.

Thanks,
Archie

[sigep418]

Yes, I’ve tried everything. All software and apps are up to date. All devices have been restarted and I unpaired and re-paired yesterday, per your suggestion and all settings are correct. To me, this seems to be an issue with Google. Surely we can’t be the only ones having this issue. We rely on our watches for notifications. Due to the nature of our employment, looking at and accessing our phones for notifications isn’t always possible. 

[Brad]

@sigep418

I just wanted to jump in real fast and thank you for your feedback. I am sorry to hear that you're still dealing with this, but please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad