Nest doorbell

[sseeley04]

I have a nest doorbell. I had to get new wifi and I am unable to add the new wifi to the google nest. What do I do I have not been able to use my camera for 3 months now. 

[MplsCustomer]

@sseeley04 

Did you try the steps recommended by Google Nest?

Try configuring the new router/modem with the same network name (SSID) and password used by your old router/modem. We did this when we got a new router/modem and didn't have to change any of our Google Nest devices.

If you cannot do that, remove your doorbell from the Google Nest app or Google Home app while still on the old Wi-Fi, do a factory reset of your doorbell, and reinstall your doorbell while connected to your new Wi-Fi.

https://support.google.com/googlenest/answer/9223711

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. I just want to check if you managed to see the response above. Were you able to do the steps being provided? How does it go? 

I appreciate your help, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi sseeley04,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Markjosephp]

Hello sseeley04,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Regards,

Mark