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Nest doorbell

Denisse0324
Community Member

When someone rings the doorbell camera cuts out

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Denisse0324 

See this long thread, where many other customers are reporting the same problem with Nest Hellos that are one to two years old:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-Hello-Doorbell-cuts-out-when-butto...

MelbaDT
Community Specialist
Community Specialist

Hey folks, 

 

Thanks for your answer, MplsCustomer. 

 

@Denisse0324, sorry for the delay but do you still need help with this? If yes, do you have the Nest Hello or the Nest hello (battery)? Also, when did this start happening? It would also be great if you provide a rundown of the steps that you've tried so far so I can have them reviewed. 

 

Best, 

Melba

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.