Hi @Violet1213 ,
I understand that a dark doorbell screen can be frustrating. It's disappointing when your tech doesn't work as expected, especially when it's something as important as your doorbell.
Let's work together to figure out what's causing this problem and get your Nest Doorbell working again. I'll need to gather some additional information in order for me to isolate the issue:
- What doorbell model do you have?
- Is it wired or battery powered?
- When did you first install your doorbell?
- Was there a recent event (power outage, software update) before the problem began?
- What exactly do you mean by "dark screen"? Is the screen completely black, or is there something displayed (like a logo or error message)?
- Can you see a live view of the doorbell through the Google Home app?
- Have you tried restarting the doorbell or the Google Home app?
- Are there any error messages or codes displayed on the doorbell or in the app?
- Have you made any recent changes to your Wi-Fi network or router settings?
Once you have provided the information I’ll be more than glad to provide further assistance.
Best regards,
Josh.
