I bought the camera with floodlight. It is wired in and the floodlight is able to detect motion and turn on at all times.
My problem is with the camera battery. It switches from showing the infinity symbol to a percentage and at then out of battery. Eventually it gets enough charge to turn back on. The cycle repeats daily.
Any help is appreciated!
Per Brad below, please submit feedback via Home apps:
I appreciate your patience so far as I know this is a very frustrating issue. If you haven't already, could you please share the troubleshooting steps you've tried (you can also check out this HC article). I'd also recommend unplugging and replugging the camera to make sure the connection is secure. Can you also double check that the cable and camera are clean from any form of dust.
Once you've confirmed you've exhausted all troubleshooting steps, could you please send feedback from the Home app using the keywords, "Nest Cam with floodlight runs out of battery" so our team can take a closer look at what's happening? Check out this article on how to send feedback and also enable crash reports. I'll provide any updates as they become available
Answered! Go to the Recommended Answer.
Honestly I don't think it's temperature related. I'm in California and the temp never really got too low and I'm still seeing this issue.
Using the chat support I was able to get a technician to support without too much trouble. After going through all of the debug steps we determined that it was a faulty unit. I had bought two, so I put the new camera in for the old one and it is working like a champ. I was back on chat support today to try to find out how to return the defective one and after another 40 mins I'm not much closer on that but they said they would email me back tomorrow with more instructions.
My takeaway is that I think we're dealing with defective units, not all units at low temperatures. I would also recommend using the chat support: https://support.google.com/googlenest/contact/pre_chat_survey_googlenest?hl=en&cfsi=nest_support_lin...
I am not sure if this helpful to you or anyone on this thread but here is what I have figured out. I live in MN and it gets cold in the winter. My battery first started draining after a cold snap we had until it was depleted. It never charged after that. Fortunately, I have a batteried version of this and decided to bring it in to try and charge it. And voila it started charging again after a couple of mins of warming up? Anyway, i went back into the app and on that camera is says this "charging paused due to extreme temperatures".
Must be something internally I am guessing that causes this? Or in its program/software. What doesn't make sense is I literally have 4 other nest wired camera/floods outside that are keeping charged without issue.
It is now back outside and app says it is charging. Maybe just needed a jump?
Still annoyed with this whole issue though. Google you have some explaining to do and at least get this crap figured out.
Oh and Brad, I don't hate to say it but your pretty much worthless on this thread... not why you still even have a job with Google or apart of this community. Feel free to reach out to me if you want to chat more, you have my account information.
As of right now, its showing fully charged and holding at infinite/100%.
Yea, that is the jist of it. I have 4 wired camera and 1 nonwired so i just took the charger from the non-wired camera and pluged it into the wired camera and it started charging after 5 mins of letting it warm up. At 3% charge i brought it outside again, hooked it up, and it kept charging since. So far so good
Just checking in to see if ya'll are still sending in your experience via the link that I provided a few days ago. Still collecting data and feedback on this issue. I will keep you posted once we have some troubleshooting steps for this issue. In the meantime, try to keep it charged as best you can, follow the standard Restart process. Stay warm! It sounds quite cold for a lot of you.
@Brad I've been through the troubleshooting guide like most here.
Looking at this issue and others posted in the community within this post and others, I believe it has something to do with weather conditions triggering the device to stop charging.
For many of us who pay for the subscription service, we leave our camera on all the time, so the draining is more significant while the device is dealing with "extreme temperatures".
The problem is that the temperatures seem not to be extreme in most cases, so there is a physical device issue or code that is not reading the internal thermostat correctly.
After dealing with all of the same issues people on this thread reported on, I've taken the exact same steps today.
The interesting part was after I plugged it into the wall charger (I have another camera without floodlight), it did report an error on charging slowly because of extreme temperatures. The low temperature in NJ yesterday was above freezing, so go figure.
It eventually warmed up to room temperature after 1/2 hour or so then took about 4 1/2 hours to fully charge. Plugged it back in to the outdoor floodlight and infinity icon is showing in app.
I will check it through the evening to see if it starts to drain again with a forecast of 27F. (will also unplug it to see if the infinity icon is covering up the problem)
My assumption is either a bad internal thermostat or code is not reading the numbers correctly. Either way would expect Google to quickly test this and come back to this community on the next steps.
The alternative will be to simply return this product and move on.
Just did a quick check to see if the camera was draining over the past few hours by unplugging it and it still reads 100% battery life. Plugging it back in and will check sometime when the temperature drops below 30F this evening.
@Brad , is there a debug mode on the Google Home App to see what temperature the device is detecting?
All, I contacted Google support at the beg of the week. They said they’ve never heard of this issue and that they would call me back within 3 days. I’ve heard nothing. I continue to have this power cycle that drains the battery completely, remains dead for several hours/days and then begins to recharge. Google suggested a software update (mine is updated) and to cycle power (which I did). Like others mentioned, I’m left with ian overpriced floodlight that replaced a perfectly good floodlight. Google, as you can see from this tread, this is a systematic problem. You need to assist
Once you've confirmed you've exhausted all troubleshooting steps, could you please send feedback from the Home app using the keywords, "Nest Cam with floodlight runs out of battery" so our team can take a closer look at what's happening? Check out this article on how to send feedback and also enable crash reports. I'll provide any updates as they become available.
I’ve updated the software, reset power, there is no dust, it was professionally installed my a certified electrician, uninstalled/reinstalled the antiquated Google Home app. The problem persists. I’ve spent so much time with customer service and I’ve gotten no where
-Physically reinstalled camera
-Factory reset of camera
-Removed from Home App and re-added
-Changed settings to low
-Power input tested by electrician with sufficient stable voltage
-Floodlight can work at all times even when Camera has 0 battery
-Camera is inaccessible, no live mode, when battery depletes
-Camera battery indicator goes from Infinity > XX% > ? > 0
-Camera typically starts depleting battery as it gets darker
-Turning off Infrared Led seemed to keep the Camera infinitely powered at the cost of 0 detection at night. (edited, battery back to depleting)
I found if I turn the light switch off and on, the floodlight comes on as expected. And the Home app icon for the floodlight glows to show it is on...even though the status says offline. WHen the floodlight times out and turns off, the glow goes away as well. So the app says offline, but it is obviously getting the light status.
Just setup my Google floodlight camera today and it was clean and fresh out of the box.
Same problem. Is this a software or hardware issue? Will the camera seize to function once it hits 0%?
How many people have given up and returned to store? I have another one I need to install, if this persist, may need to return them both to Google.
Same issue on a Nest Cam + Floodlight I purchased about a month ago. The device is receiving power b/c the floodlights work, but the camera, which is connected to the base via the supplied connector, is just running off of battery and the battery is about to run out based on the device's settings. In my Google Home app, the floodlight and camera show as separate devices and the floodlight continuously shows "offline," while the camera is accessible.
NEED A FIX ASAP, GOOGLE. Hello?
It is unfortunate as it is a very expensive product. Thanks for sharing your problem. Everyone that shares helps the visibility of the problem. I hope it will inform others before they make a purchase.
Unfortunately a device like this wasn't one I could just plug in quickly to test within my return period.
Still annoyed with this whole issue though. Google you have some explaining to do and at least get this **bleep** figured out.
Thanks for the detailed feedback. I haven't seen anyone mention extreme temperatures before. Should be a good warning for anyone looking to purchase in extreme weather. I believe I saw the specs list -20C. I wonder if we need to make Nest Mitts.
I would appreciate more help if Brad can provide it. We're here submitting feedback as a community now. If it is in vain then at the very least others should be aware so they do not make the mistake of purchasing a Nest Camera with Floodlight.
I live in a cold climate. There has been nights in the single digits. Camera was just fine. The times I’ve had troubles, the temp was above freezing. I wonder if the camera paused bc the temp was raising so fast as it went from so cold to so warm quickly? My issues doesn’t seem to have a rhyme or reason.
I live in NC...not the tropics, but not MN either. Lowest temp mine has been exposed to is the mid 20F range. Several days have been in the 70F+ range and the device never started charging again.
You've done some interesting work here, Takssur.
Just hypothesizing...what if there is an upper charge threshold, say 69F and a lower charge threshold of say 30F (making numbers of, of course). And the algorithm goes something like "1)At upper charge threshold, switch to wired connection, start charging. 2)At lower charge threshold, switch to battery. Wait until upper threshold to begin charging"
Again, just brainstorming. But the work you have done and a few others have also tried seems to support that possibility...just the numbers would prevent anyone north of about Atlanta will have a working camera for a good part of the year.