Nest hello delaminating

[Cold_in_WI]

Another nest hello that is delaminating, but this one with sharp edges that has already hurt someone. Online chat said their policy changed as of Nov 10th to not replace units out of warranty for an item with a known manufacturing defect, and that I should just buy another one. 

Can anyone help?  This is insane. 

[Brad]

Hey there,

Thank you for your patience. Please fill out this form so we can collect some important information from you. Once the form is submitted, you will have your case number. 

Best Regards,

Brad.