Nest hello doorbell cam

[Bigz75]

I recently went to log in to my app and nothing showed. I created a new home and I was able to easily re add 2 thermostats connect and door lock.   It the best hello doorbell cam still shows attached to other account.  I did factory reset by holding in button on back and the doorbell for 10-12 seconds. And when re adding still shows attached to other account. How do I delete it without having previous login info? 

[aatienza]

Hey Bigz75, 

Thanks for reaching out. Could you try the steps below and let us know how it goes?

1. Unplug the camera(s).
2. Wait at least 48 hours.
3. Before beginning the pairing process, change the Wi-Fi network SSID. 

Important: These steps will disconnect any devices that are currently connected to the Wi-Fi network.

1. Plug the cameras back into a power outlet and connect them to the account using the new Wi-Fi network SSID.
2. Once they're paired, change the Wi-Fi network SSID back to the original SSID.
3. Use the Nest app to update the camera's Wi-Fi settings to reflect the original SSID.

Thanks,

Archie

[aatienza]

Hey Bigz75,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[Bigz75]

I just unplugged for 48 hours and didn’t change the SSID until after and didn’t work.  

I have since changed the SSID. And later

this afternoon will be the 2nd 48 hours. And will try and see if it is disconnected from previous account 

[Bigz75]

I unplugged for

about 72 hours.  Changed SSID and it dtill

says attached to previous account.    Any other suggestions.   I hate not having my security camera down for almost a week now   Has to be an easier way Nest 

[janthadeus]

Hi folks,

Thanks for your help here, Archie.

Thanks for following up and thanks for your efforts. Let's check this out — could you please fill out this form so we could further investigate?

Thanks,

JT

[janthadeus]

Hi there,

It's me again. We've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Cheers,

JT