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Nest hello will not connect to WiFi

WiltshireL
Community Member

My Nest Hello will not connect to WiFi. Tried everything, reset, factory reset, app update etc. 

4 REPLIES 4

EmptyNester
Gold Product Expert
Gold Product Expert

Hi WiltshireL,  I'm and end-use like you.  I'm not sure if this applies to you but I have seen a number of people not following the proper FACTORY RESET procedure.  Here is a link to the proper instructions.  Be sure to scroll way down to the section called "Before you factory reset" and then view the directions for "Nest Doorbell (wired)".

I hope this helps get it to the point where it can be re-added to your wifi.

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-doorbell-wired

 

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

 

Best Regards,

Brad.

 

Thanks for your help, EmptyNester!

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments. Please let me know if you need further assistance. 


Best regards,

Brad

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.