Nest home page preview

[Dustin3088]

On my Android phone it used to show a preview of my cameras, now the thumbnails are black with a spinning wheel, if I click the thumbnail my cameras are there just no preview.

[Jness17]

I have this exact issue.  I have two different locations with separate internet connections.  I work for the ISP at my home location, so I know it is not my network or the ISP.  My family members see the same thing as I do...No preview on any cameras at either location but the cameras are able to be viewed when selected.  Anyone have a solution?

[JillG]

Hi @Dustin3088 and @Jness17 

There is a currently known issue with the camera live feeds not loading correctly. We've been advised that engineering is looking into this.  

Try viewing from:

• home.nest.com
• home.google.com

[Jness17]

Update and Solution: I just went to my app store and upgraded the Nest App.  Problem solved.  Try that @Dustin3088 . 

[janthadeus]

Hi folks,

Dustin3088, how’s it going with your cameras? Do you still need our help?

Jness17, woohoo! Glad to hear that. If you need help in the future, you know where to find us. 

Thanks for the help here, JillG.

Best,

JT

[Brad]

Hi there, 

Thanks for all of your help, JT!

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[EmersonB]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Brad, JT and JillG.

Regards,
Emerson