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Nest not working - blue spinning circle of death

GoogleRuinsNest
Community Member

Nest is not loading my cameras on the iOS app or the desktop browser. Blue spinning circle of death.

15 REPLIES 15

harrismix
Community Member

Where are you? I have the same thing, spinning wheel, I'm in NE London, UK

MplsCustomer
Bronze
Bronze

@GoogleRuinsNest 

Maybe Google Nest's servers are having issues right now. I just tried accessing the home.nest.com website, and after several minutes the video feed from half our cameras is still spinning blue.  And the video feed for one of our cameras on our Nest Hub just blanked out and on attempting to reconnect says "Camera feed is not available."

Nothing is showing on the status page: https://status.nest.com/

We're in Minnesota, USA.

harrismix
Community Member

So frustrating, this is dangerous - I'm a carer and now can't see the person I am looking after, just a spinning blue line

Rubes
Gold Product Expert
Gold Product Expert

There is currently a documented outage for live video and history.

@Rubes 

Documented where?  This just started and is not reflected on the status page.

Rubes
Gold Product Expert
Gold Product Expert

@MplsCustomer 
When I view the status page:

 

68E494A8-219E-47E1-8EE1-4D8E8992AFC8.jpeg

2A92376D-078C-4836-BA7A-E0D29CEA18C6.jpeg

@Rubes 

Okay, now I see it too.  Thanks.

They probably only added it after seeing this thread.

lol. That’s funny…and probably true 

GoogleRuinsNest
Community Member

looks like it's working again. Lost a couple hours worth of footage though.

Yes. Service seems to have been restored

Jeff
Community Specialist
Community Specialist

Hi everyone,

 

Yes, there was an outage, but it looks like things are all back to normal. If you are still seeing any related problems, please let me know, but everything should be all smoothed out by this point.

 

Thanks,

Jeff

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Jeff.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,
Archie