Nest outdoor cam disconnects.

[BK63]

I see another poster out here with a camera that disconnects but I can't seem to reply.  Is it because I'm new to this community?  Anyway, I've had a Nest indoor camera for 10 years with no issues.  I now have a Nest outdoor camera and it's been fine for a month and now in the past week it goes offline once or twice a day.  It reconnects quickly but when I checked it one time when it was offline there were no lights on the camera at all, and the power outlet did have power.  I checked that immediately.  Support tells me they see on my account that the wifi disconnected or reset several times.  If that were the case, wouldn't my indoor camera also go offline?  He said well they use different channels.  Ummmm, if the wifi went offline, they would of both gone offline.  I've been working in IT for 35 years and I've extensively troubleshot this.  I have a Nest wifi mesh access point just 3 feet from the camera and it has full strength wifi with 300mb down and 12 up.  The camera shows no light at all as if it shut itself off even though there is power.  I feel at this point the camera is defective unless somebody else has any ideas.  Camera has power, has strong wifi that did not disconnect.  What else can it be?  Most of the time it works fine but disconnects one or two times during the day randomly.  No certain time of the day or pattern to this.

[MplsCustomer]

@BK63 

If you are sure that you have a good WiFi signal at the camera, then I think your camera may be defective. The answer you got from Google Nest Support about your two cameras using different channels seems, well, silly. The channel assignment is automatic based on signal strength, and for all you or anyone knows, both cameras could be using the same WiFi channel.

We have one of the new Google Nest Battery Cameras--plugged in all the time with the optional power cable--and it is online and live-streaming all the time, along with our other Google Nest cameras and doorbells, and the new camera is about 16 feet from the nearest WiFi access point but has a good signal.  (I use the iOS "AirPort Utility" app to check WiFi signal strengths at our camera locations, but I see you're on an Android device.)

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[aatienza]

Hey BK63,

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Thanks,

Archie