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Nest outdoor cam setup

kdwild01
Community Member

Hello - 

 

I am trying to set up a new nest outdoor cam I bought  few months back.  I currently have a nest doorbell, nest indoor camera, nest thermostat and nest aware.  I scan my camera and got to add it to the wifi and it fails every time.

 

I have restarted my wifi (google wifi BTW) - I've restarted my modem - I've restarted my camera - I've placed my phone in airplane mode (as I read somewhere) with wifi on and nothing is working. 

 

I keep getting error C223.

 

Any extra ideas?

1 ACCEPTED SOLUTION

kdwild01
Community Member

Was finally able to just plug it into a PC and the set up happened with out any further issue

View solution in original post

4 REPLIES 4

kdwild01
Community Member

I should add - I'm currently about 5 feet from my internet access point - so don't think I can get much closer..

Brad
Community Specialist
Community Specialist

Hey there, kdwild01.

 

Sorry for my late response. Thank you for all of your patience while waiting for a reply. I just wanted to make sure that your issue is addressed. I would love to look into this further for you and help find a solution. Definitely don't want this to be your forever experience with your new camera. C223 means your camera couldn’t find or connect to the Wi-Fi network you selected. Can you please try the following then let me know how it goes:

  1. Quit the Nest app and ensure that it is running on the latest version. 
  2. Make sure your phone’s Wi-Fi is turned on, and that it’s connected to the same Wi-Fi network. I recommend that you turn off mobile or cellular data on your mobile phone to ensure that it only connects to Wi-Fi. 
  3. Unplug your camera. Wait 10 seconds, then plug it back in.
  4. Reopen your Nest app then try the setup again. 
  5. If the issue persists, try setting up this Nest Cam Outdoor on another Wi-Fi network if available.

Please let me know if you need further assistance.

Best Regards,

Brad. 

kdwild01
Community Member

Was finally able to just plug it into a PC and the set up happened with out any further issue

View solution in original post

Brad
Community Specialist
Community Specialist

Hello again,

 

I am very glad to hear that it is working for you now, or that you found a resolution to the problem. I will go ahead and lock this post, as it seems your issue is resolved. Please feel free to create a new Thread if you need assistance. 

 

Best Regards,

Brad.