Nest outdoor cameras stopped working

[P4STLCommunity]

Hello Archie,

I posted 4 weeks ago and Archie replied several times and asked if that worked but I cannot reply.  And the answer is "No, it won't reset."  Please see original post.  And let me know what I need to do to reply.  I appreciate the effort Archie is making even though it did not help and I do want to reply.

Original post:  "I charge them and that didn’t work. I reset them according to directions and that did not work. Now what?"

Thank you, Patrice

[MplsCustomer]

@P4STLCommunity 

Your original post (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/Nest-outdoor-cameras-stopped-working/td...) did not have many specifics, so it was hard to tell what was really going on.

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[janthadeus]

Hi folks,

Checking in — I just wanted to make sure if you’ve seen MplsCustomer’s reply. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

JT

[Mgarretson]

I had 2 nest IQ outdoor cameras just stop working after a few years and the company's response after them draging out email after email after email asking me to take pictures and videos then to tell me sorry you just wasted $800plus. 

[janthadeus]

Hey there,
 

P4STLCommunity, checking in — how’s it going? Still need our help? 

Mgarretson, I’m sorry to hear about your experience. Can you tell me more about what’s happening with your cameras so we could take a closer look?
 

Thanks,

JT

[janthadeus]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hello P4STLCommunity,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

JT