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Nest outdoor iq not working

vishwanathkunap
Community Member

The replacement camera I ordered less than a year back (RMA# RMA45379624) has stopped working. I have checked the power supply upto the camera and the availability of internet. Light indication on the camera is not on. Please send me a replacement.

regards,

Vish

5 REPLIES 5

EmptyNester
Gold Product Expert
Gold Product Expert

Hello, this is just a user forum.  Google does not respond here.  If you are trying to get a replacement you need to create a support ticket and speak with a Google Tech.  Here is the link:

https://support.google.com/googlenest/gethelp

 

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Checking back in — we haven't received your form. Were you able to fill it out? Still need our help?

 

Thanks for your help, EmptyNester and Brad.

 

Regards,

JT

Brad
Community Specialist
Community Specialist

Hey there,

Thank you for your patience! Sorry to hear that your replacement device has stopped working. If you're seeking a replacement, please fill out this form. However, if your device is no longer under warranty, we cannot offer a replacement, and do not offer replacements for parts. We're sorry for the inconvenience. 

Best regards,
Brad

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Checking in to see if you still need help with this. In case there are any follow-up questions or comments, feel free to update this thread and we're happy to assist you further. 
 

Best,

JT

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie