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Nest wired cam sharing

pporter1-23
Community Member

I invited a family member via Google Home app they accepted but they cannot see any cameras. What do I do to make my cameras work on their Android phone?

3 REPLIES 3

janthadeus
Community Specialist
Community Specialist

Hi pporter1-23,

 

Thanks for visiting the Community. I'm sorry for the delayed response here. Let's check this out. Have you confirmed if your family member was successfully added to your home structure? Is your family member accessing the camera in the Nest app or Google home app? Also, could you check if there are multiple home structures in your member's  account?

 

Here's how to check your household:

 

  1. Open the Google Home app .
  2. Switch to the home you want to edit.
  3. Tap Settings Household.

Give us a shout if you have any questions.

 

Thanks,

JT

aatienza
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

Thanks for dropping by Archie.

 

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 
 

Best,

JT