Smashed doorbell

[TimNicky]

My wife and I have returned home to find our door bell on the floor with damaged camera lense. The camera is only just over 4 weeks old and has been mounted correctly. Subsequently from the fall the camera has been damaged, the unit works fine . Is it possible to replace just the lense or do I need a whole new unit. 

[Rubes]

Individual parts aren’t available unfortunately so you’ll need a new unit.

[janthadeus]

Hi folks,

Thanks for your help here,  Rubes and Brad.

We haven't received your form. Were you able to fill it out? Do you still need help?

Thanks,

JT

[Brad · Accepted solution]

Hey there,

Thank you for your patience! If you're seeking a replacement, please fill out this form. Unfortunately, we do not offer replacements for parts. I apologize for the inconvenience. 

P.S Thank you for all of your help, @Rubes!

Best Regards,

Brad

[janthadeus]

Hi TimNicky,

I'm checking in to see if you are able to fill out the form? If not, please do so, so we can assist you further with your concern.

Regards,

JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread. 

Best,

JT