Nest wired indoor camera won't send alerts

[Rosyv]

I have an indoor Nest cam in my garage. Works perfectly sends alerts to my Samsung android mobile. I purchased another the same, placed it in my living area. It records activity well but only sends alerts very occasionally. This afternoon it has not sent an alert for 2 hours. All its settings are the same as the old one, except it has the free trial of Nest Aware. I have reset it, moved it, done everything, if I can't fix it soon I will take it back. Any suggestions please?

[Lance_L]

Hello Rosyv,

Thanks for posting in our Community. I’m sorry to hear you're having issues with your Nest camera. Let's check it out.

A few questions: do you have a 1st or 2nd Gen Nest indoor camera? What’s the color of the status light? Are you using an iOS or Android device? Also, are you using the Google Home or Nest app?

Let's try these troubleshooting steps below (try to trigger a notification to test after each step):

1. Connect the mobile device to another Wi-Fi or cellular network.
2. Connect the Nest device to a different network.
3. Check for any Android or iOS updates.
4. Uninstall the Google Home or Nest app, restart your phone, and then reinstall the app.

Let me know how it goes.

Best,

Lance

[Lance_L]

Hi Rosyv,

I wanted to follow up with you to see if you still needed help. Have you had a chance to try the steps above?

Reach out if you have any questions.

Regards,

Lance