New Aware subscription worse performance.

[paulruk]

Hi,

I've had a nest wired doorbell for a few years with the aware subscription. I updated to the "new" version a few days ago but I've now since worsening of the performance.

1. The camera now takes at least twice as long to connect, up to 20-30secs before it was 5-10secs .

2. The timeline has breaks in the footage, it's saying no events detected or camera offline, although I've noticed it's filled in the blanks this morning. And then they reappeared.

3. I can no longer pinch and zoom into the footage. 

its like I'm paying more for less!? I use to be able to zoom in and scroll back the footage. now it's impossible.

any ideas?

thanks

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Please let me know if you need further assistance. 

Best Regards, 

Brad.

[Brad]

Hi there,

Just checking in to see if you still need assistance with this issue. Please let me know if you need further assistance. 

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.