New updates to Google Home for camera users: new AI image detection, requested f... Read more
Forum Posts
Need help with setup? Troubleshoot common Nest camera or doorbell problems
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
Cannot connect camera
Recently had to change Wi-Fi password and now cameras won’t connect tried resetting and factory reset. When I try to add new device it ask for QR code. Don’t have that so I enter the setup code on device. When it gets to the next screen it says to ha...
Lense crack on nest outdoor battery cam
Hello my nest cam lense is cracked, are they replaceable ? The camera works fine accept for the crack in the middle of the screen
Mechanical chime not working with Nest wired, 2nd gen - is 16V 10VA the problem?
Help! I have had this device for less than 2 weeks and am so frustrated that the only way I know if someone is at my door, is if I have my phone beside me for an alert. Considering returning it, the old fashioned doorbell was far superior.Hours of tr...
Google Nest Alert Tone Unsafe and Inadequate
Has the Google team found a way to allow us to change the alert tone on our iphones with the Google nest cameras so that if someone “unfamiliar” breaks in and tries to kill us we will actually get woke up or is the product still useless for home secu...
Magnet mount for nest outdoor camera
I lost my white magnet mount for my outdoor nest camera (wired), It is not available for purchase online. Can someone point me to the right direction? Thanks Andy
Resolved! Cannot successfully add a replacement Nest Hello doorbell to my Home config
The good news was that when I complained that plastic was peeling from the front of my Hello doorbell, Nest offered a replacement. The bad news is that after removing the otherwise functioning doorbell from my Nest home structure, every attempt at in...
Indoor Nest Camera not recording
We have been using our indoor net camera for nearly 5 years. Upon moving, we disabled it and reset it up recently, but it only collects still images of movements, it's not recording videos. We can watch live video, but it's not recording any of it. W...
My Google Nest Camera was hacked
My Google nest camera was hacked by some pathetic loser and psychopath. I have had this camera for less than a month and you guys won't give me a refund. I want my money back or I will be reaching out to ALL LOCAL NEWS STATIONS. The police won’t do a...
Pink/Blue Image on Doorbell Camera
I have a doorbell camera that recently started displaying camera footage with a pink and blue tint. It is hard to make out what is being shown on the camera. I have already viewed and tried various suggestions including:1) Using the APP turning the c...
Camera offline two stories up (can’t access to reset)
I have a combo Nest Cam and Floodlight. It’s two stories up. It went offline and now when I run the wizard to find it - it never does. If I enter the code it says it can’t find it. The lights still work. It has power. Is there any way outside of find...
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