New nest camera

[Jblane]

Can't get my nest camera to connect to my Google home/wifi

[janthadeus]

Hi Jblane,
 

Thanks for reaching out. I’m sorry for the delayed response here. No worries, we’ll sort this out — a few questions: what’s the status light of your camera? How far is the camera from the router? What WiFi frequency band do you try to connect to (2.4 GHz or 5 GHz)? When did the issue start? Were there any changes to your Wi-Fi network? Also, how far have you gotten in pairing your camera?

Going over the steps here might help:

1. Make sure Bluetooth is on. Turn Bluetooth off, then back on to refresh the connection.
2. Close all the apps running in the background of your phone, reopen the Google Home app then try adding it again.
3. Bring your phone closer to the camera within 10 to 12 inches during pairing setup.
4. Restart your phone, turn it off for 60 seconds then turn it on.
5. Put your mobile device on airplane mode, then turn on Bluetooth and WiFi.
6. Restart your modem or router, unplug it from the power outlet, wait for 1 to 2 minutes. Then, plug it back in.
7. Try a different mobile device.

Let me know how it goes.

Thanks,

JT

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad