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Forum Posts
How to: Change camera or doorbell Wi-Fi network
If you change your Wi-Fi password, network name or security settings, or install a new router from a new Internet Service Provider, you'll need to update the Wi-Fi settings for your camera or doorbell.RecommendedIf you're comfortable changing your ro...
Troubleshoot setup: Google Nest camera or doorbell
Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...
iOS stream freezes
Hello anyone have a solution to watching a live stream and the feed freezes and audio cuts out after a couple minutes of watching? Ever since converting to Google and using Google Home or Nest app the problem occurs. Never was an issue with just the ...
Enhance feature on nest cam with floodlight
Since the nest cam with floodlight currently only works on Google Home App, the Enhance feature is not available. This is also true of my other Nest cams if viewed through Google Home App. The Nest app still allows the Enhanced mode for the cams it s...
Nest doorbell battery won’t turn on
I’ve had the nest battery doorbell for about 2 weeks and it randomly went offline today and I cannot get it to even turn on now. Battery was not low.
Doorbell drops wifi
My doorbell works fine, but suddenly and inexplicably loses connection. Wifi network in the house is still working, other Google home devices are still connected and working, but doorbell refuses to reconnect. First time, restarted it and that fixed ...
New Nest Cameras
I've been burned by Google a few times - Goggles, Picasa, Plus, Reader, Hangouts to name a few. Never in a million years did I think the company would release a physical product with the same brand name as an existing line of physical products and ma...
Nest Doorbell Battery
When i first got this doorbell a long time ago everything worked great but over the last 5-6 months i have had no thumbnails under the history or under any notifications. I have contacted google about this over and over with no reply's back live help...
I want google to notify me when there is movement, not just when someone presses the doorbell
I would like to be notified when there is movement, not just when someone pressed the doorbell. I need to see if someone is out on porch even though they do NOT press the doorbell. I have everything set up for Announcements with Google but it only no...
Doorbell Misconnection
Hello!My old nest doorbell died and I bought a new one to replace it. Installation went fine (has power, connected to chime box, etc.), but it won't connect to the app and be added to the home structure. I called support yesterday and she walked me t...
Nest wired cam - flickering from overhead led lights
I recently installed (2) Nest wired indoor cameras. When the overhead led lights are on, both cameras have what looks like a 60hz rolling image when viewing them. When the lights are turned off, the 60hz flickering goes away. I've seen flourescent li...
Resolved! How to download Camera history? Google Takeout doesn't work.
I am trying to download camera history from all my Nest cameras (one doorbell camera and another regular Nest cam). I select the proper options in Takeout (12 day history, select 'camera'). When the file is ready, there are no video files. Only 'Face...
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