New wifi

[Billhamilton]

I have three nest cameras and while they had been working fine, i recently changed my internet service and cannot figure out how to change the wifi and password on the cameras. Would anyone be able to help me? Thanks in advance 

[MplsCustomer]

@Billhamilton 

Google Nest makes this challenging, and it depends on which Nest cameras and devices you have. Here is Google Nest Help's page on this:

https://support.google.com/googlenest/answer/9223711?hl=en

The easiest approach, if you can manage it, is to set your new router's network name (SSID) and password to the same ones used on your old router; then you don't have to try to update your Nest camera settings. That's what we did when we got a new router.

[Billhamilton]

thank you! Ill try that

[SteveT1]

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[SteveT1]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you're still in need of assistance, feel free to start a new thread and we'll be happy to help.

Regards,
Steve

[SteveT1]

Hi folks,

I appreciate the help @MplsCustomer. Just checking in to see if the troubleshooting steps shared helped. As a reference, here is the article on how to Change camera and doorbell Wi-Fi settings.
 

Best,
Steve

[Billhamilton]

I am still having issues resolving this problem. Its been a couple of weeks and still cannot resolve. I really did not want to remove the cameras and start over. In my opinion it should be easier than this. There has to be a lot of folks that change internet providers.

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.