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Next Doorbell (battery) cracked lens

zekecarder
Community Member

I closed our front door the other day and our Nest Doorbell (battery) fell off its mount and the lens cracked.  Is there a way to replace the lens?

6 REPLIES 6

MplsCustomer
Bronze
Bronze

@zekecarder 

Google Nest does not sell spare parts, but you should be able to contact Google Nest Support for a replacement doorbell if it is within the 1-year warranty. The doorbell shouldn't just fall off of its mount (though other customers have also reported this).

To reach Support, you need to start with this link; depending on your location and time of day, you may have contact options:

https://support.google.com/googlenest/gethelp

Hi folks,

 

Thanks for your help, MplsCustomer.

 

We're sorry to hear that. Let's check this out — could you fill out this form so we could further investigate?

 

Looking forward to your response.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi zekecarder,

 

We haven't received your form. Were you able to fill it out? Do you still need help?

 

Regards,

JT

Thanks for following up.  I was able to talk with customer service and am going through the warranty replacement process. 

janthadeus
Community Specialist
Community Specialist

Hi zekecarder,

 

Sounds good! Glad to hear from you. Give us a shout if you have any questions.

 

Best,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Thanks,

JT