07-15-2022 08:19 PM
We recently closed escrow on a home and it has the nest doorbell camera. We want to 1) make sure the old home owners don’t have access to it anymore and 2) connect to it ourselves. I attempted to try and connect it with the Google home app, but we need a QR code or a PIN. Is there a way to connect to it without those things? Is there a code on the physical doorbell that I can find… like if I remove it or something? Or are we out of luck and need to purchase a new one?
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07-15-2022 09:57 PM
This has been useful for me: https://www.youtube.com/watch?v=oe1sGugTUtM
07-16-2022 05:29 AM
There is a QR code on the back of the Nest Doorbell itself, you should be able to use, I do not know, however, if that ensures that noone else is watching.
07-16-2022 07:15 AM
In addition to finding the QR code, you may also need to have the previous owner remove the doorbell from their account. Here's what Google Nest Help says: https://support.google.com/googlenest/answer/9249728?hl=en
And this "Moving guide for Nest devices" Google Nest Help page says the previous owner must first remove the camera before doing a factory reset: https://support.google.com/googlenest/answer/11151047?hl=en
But some customers in this forum have suggested that you can perform a full factory reset to get the doorbell working for you even if the previous owner hasn't removed the doorbell from your account. I can't find a definitive answer from Google Nest on whether this will succeed.
07-15-2022 09:57 PM
This has been useful for me: https://www.youtube.com/watch?v=oe1sGugTUtM
07-16-2022 05:29 AM
There is a QR code on the back of the Nest Doorbell itself, you should be able to use, I do not know, however, if that ensures that noone else is watching.
07-16-2022 07:15 AM
In addition to finding the QR code, you may also need to have the previous owner remove the doorbell from their account. Here's what Google Nest Help says: https://support.google.com/googlenest/answer/9249728?hl=en
And this "Moving guide for Nest devices" Google Nest Help page says the previous owner must first remove the camera before doing a factory reset: https://support.google.com/googlenest/answer/11151047?hl=en
But some customers in this forum have suggested that you can perform a full factory reset to get the doorbell working for you even if the previous owner hasn't removed the doorbell from your account. I can't find a definitive answer from Google Nest on whether this will succeed.
07-19-2022 06:27 PM
Hi folks,
Thanks for the help. I would also suggest taking a picture of the code or entry key for future reference. Did the steps provided help? Feel free to reply if you need further assistance.
Regards,
Steve
07-22-2022 07:41 PM
Hey folks,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I Appreciate the help, Steve.
Thanks,
Archie
07-22-2022 09:46 PM
Problem has been solved with the help here. Thank you.
07-22-2022 11:02 PM
Hey Megbaily,
Thanks for the update. I'm glad to hear that your Nest Doorbell is working. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Thanks,
Archie