Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
@Colinlam thanks for trying to restart it. Give these additional steps a try:
Clean the camera lens.
The camera tries to detect and correct this issue, so you can choose to wait for the issue to resolve. Also, try the following steps:
I appreciate the help, Brad.
Thank you for recommending general troubleshooting, and best practices. However, this is not the issue. During full daylight, the picture is beautiful. HDR is working great. But, in lower light, both live video and recordings are affected. Movement appears that the HDR layers are separated and not in time with each other. Is it makes the moving subject appear to be separated, and layered. I have had the battery doorbell in the same location, prior to installing the wired Gen 2 doorbell in the exact same location. The battery doorbell appears worse in daylight, the HDR does not seem to be as good as the wired Gen 2 doorbell. However, the battery doorbell does not have the HDR artifact problems in lower light. Which makes the wired doorbell better in the day, and the battery doorbell better at night.
@Colinlam I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
I appreciate your help, JT.
teknikool, thanks for confirming the issue! I'm hoping Google can fix this with a software update! Like turn down the HDR at night or be less sensitive to the light. To be honest, that light that's shining on the left pole is not even that bright to the naked eye. I've exchanged the unit already and it's still the same so it's not the unit defective.
I’m sorry you’re still having trouble with this even after doing a reset. We’d like to further check on this — could you fill out this form and let us know once you’re done?
Looking forward to your response.