Night vision rarely works

[Googlmad]

I have the Google Battery Doorbell. Sometimes night vision is fine but most of the time I can only see blackness. I have the night vision set to always on, so it's always black and white, and everything else is set to maximise video quality. Any suggestions?

[BG · Accepted solution]

You know, I noticed that too on one of my cameras the other day. I installed 6 new Nest Cameras with Floodlight. They are the same battery cam, and I noticed one night that the view was black on one of them. What I did, was turn the flood on, and of course the night vision went off, then, when I turned the floodlight back off, the night vision came on and looked like normal again. So, maybe try setting it back to "Auto" and see if it comes back on at night, or maybe try shining a flashlight at it at night? I just wonder if the sensor is not detecting something and not triggering it to come on. I know this is not much help, just curious.

[GarrettDS]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed.

• Do you still need help with this issue? I know that there's been a delay in response since you posted.
• What other troubleshooting steps have you done thus far?

Please let me know if you need further assistance. 

Best Regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[Googlmad]

I've tried switching from night vision to automatic to day vision and back again. But again last night, just black. Sometimes it works ok, sometimes just blackness. It also doesn't help that we only get 3 hours of history on the free plan which is useless if you want to see what happened during the night, when it does work that is.

[Brad]

@Googlmad

I am sorry to hear that you are still having issues with your Night Vision. Have you tried to go through this Troubleshooting Guide? It is for troubleshooting issues with your Night Vision on the camera. Take a look over it and try out the suggested steps. Please let me know if you still need further assistance.

Best Regards,

Brad.

[Brad]

Hey Folks.

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

Best Regards,

Brad.