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Cameras and Doorbells

Blog Posts

Camera Performance Improvements in the Google Home app Read more

Public Preview updates: Expanded support for Nest Doorbell (1st gen) and garage ... Read more

Forum Posts

Troubleshoot setup: Google Nest camera or doorbell

Here are some steps I recommend to resolve issues during the setup of Google Nest cameras or doorbells.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set ...

David_K by Diamond Product Expert
  • 15776 Views
  • 0 replies
  • 6 kudos

Cannot Connect Second camera

Bought a two pack of battery cams quite some time ago but just got around to trying to install them now. I can install one or the other but not both. I've rebooted my phone, turned wi-fi on and off, turned bluetooth on and off, reset the cameras, bro...

Outdoor camera not picking up people

My outdoor camera on my front porch does not pick up people. I can walk out my door and it doesn’t acknowledge it. This has been going on for over a year. I have 5 outdoor cameras and this is the only one that misses things. Any suggestions?

MJ918 by Community Member
  • 460 Views
  • 3 replies
  • 0 kudos

Neat cams absolute garbage

When is this service ice going to provide what I pay for.My cameras are offline more than they are on. I'm shocked if I open the app to see them all workingGoogle provide no help or acknowledgement at all. I've had free services that work way better ...

Andyb1126 by Community Member
  • 1058 Views
  • 8 replies
  • 1 kudos

Doorbell camera offline ... wait, not it's not.

When I go to the app on my phone, it shows my doorbell camera offline. Camera in living room is working fine. However, I get motion alerts and if I click on one of those to go to the app, the camera is working fine. BTW, I went to Google Home and see...

Mayday by Community Member
  • 2068 Views
  • 12 replies
  • 0 kudos

All cameras batteries suddenly draining

I have 2 Nest Cams (battery) and a Nest Doorbell (battery) that I've had for over a year and just this week, all three cameras batteries ran out. I charged the 2 Nest Cams and both were drained again within a couple of days (and the Doorbell is at 36...

ScottyB by Community Member
  • 690 Views
  • 4 replies
  • 0 kudos
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